Managing For Employees

“Employees who are secure and happy can better focus on customer success.” Sounds like something Paul Hawken might say, but it’s a description of the philosophy at HCL Technologies, an Indian IT outsourcing company. Vineet Nayar, president of the company, has implemented innovative practices to keep employees secure and happy, including publicly available ratings for all managers and the ability to open tickets on any issue an employee thinks needs attention.