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What #amazonfail says about Twitter

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amazonfail logoTwitter has definitely made the transition from inexplicable geek tool to mass-media buzz phenomenon (as indicated by the plethora of recent posts about it, both here and elsewhere).

The rapidity of Twitter’s rise (and, arguably, its seeming innocuousness) has allowed it to get the jump on organisations unprepared for its power, speed and influence – as demonstrated by the #Amazonfail debacle over the easter weekend.

Jeremiah Tolbert takes a look at #amazonfail, and determines that Twitter is almost the ideal medium for that sort of emergent protest, as well as a warning to organisations big and small that they need to learn to respond to criticism on microblogging networks as quickly as possible:

In the information void that existed on the weekend, many intentions were invented to explain. Right-wingers had collaborated to manipulate the system via tags. Amazon had capitulated to right-wingers and dropped the titles. It was a programming error. A massive conspiracy of internet pranksters manufactured it so that they could feed on the outraged tears of twitter users. And so on.

Much like Nature abhors a vaccum, the internet ahbors an absence of information.

Amazon’s lack of immediate response allowed the controversy to build to unprecedented levels. Rarely have I seen the internet move in one angry direction so effectively. It never would have moved this quickly in the time before Twitter. Email, texts, none of them had the perfect assembly of features and usability that Twitter does.

Much as we were discussing with respect to the Moldovan Twitter revolution, there’s no implicit morality in this system; it gets used to express the hopes, prejudices and fears of its users. Spiraltwist at grinding.be makes the point:

Forget the bot networks. Forget the viruses. All you need is a massive follower list (or enough people to cross pollinate their twitter streams with your message) and people clicking to take down or disrupt websites for a bit. Click. Click. Click.

There must be dozens of technothriller authors across the planet chewing their pencils in frustration at having been pipped to the post by reality on a particularly pertinent Zeitgest plot device…

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Watching the watchmen watching us – metasurveillance in the UK

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bank of CCTV surveillance camerasDubai may be Ballardian, but my own country of residence is becoming increasingly Orwellian – so much so that to say so is becoming a cliche that even the most conservative of media outlets seem happy to use. Here’s the latest development in the Surveillance State: a CCTV system for watching CCTV operators. Seriously. [image by eduardoizquierdo]

The system uses webcam-style cameras trained on the irises of the CCTV operators. From this, software works out where the operators are looking as they stare at each monitor – and the areas they have not been paying attention to. From this it creates a video of what they missed, for them and their bosses to watch at the end of their shift.

If we can’t trust the CCTV operators to catch everything, what’s the point in having them? If you can make a system that can automatically determine what a fallible meatbag passed over, why bother having the meatbag as middleman at all – just repurpose the same algorithmic prowess and make the panopticon fully automated.

Then the next step is obviously to deploy robot policemen, so that when they run amok and start beating peaceful protestors you can blame a software glitch (or maybe anarchoterrorist hackers OMFG!) and be saved the embarrassment of having the whole business dragged through the courts. And hey, why stop there? Let’s automate the judicial process as well – the less time, expertise and effort spent on controlling the proles the better.

If you’re determined to drive all the way to hell, you might as well step on the gas instead of gawping at the bloody scenery.

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A more honest and open society?

networkPaul Carr hits the nail on the head concerning the ongoing hysteria amongst many mainstream journos as to the relevance of Twitter, social networking et al to political culture:

…every time a scandal emerges involving the technology – be it McBride’s email or American teenagers ‘sexting‘ naked photos to each other, we hear the same crap from journalists – that the web, and email and mobile phones are making everyone behave in scandalous ways they never did before. If that’s true then I have some amazing YouTube footage of a bear shitting in the woods, which I found next to a damning video of the Pope taking communion.

…

The only difference between the way humans have been behaving badly for years, and how they behave badly in the internet age is the fact that now there’s always someone else watching.

And that seems to be the key point that politicians and more traditional media sources seem to have yet to properly absorb.

As networked recording devices become ubiquitous we’re going to have to learn to deal with a reduction in personal privacy. Further Carr adds:

…as a generation grows up that has never known true privacy, things will start to change. And they’ll change for the better.

This is something that’s been bothering me recently: like many people I’ve always had the vague idea I can be one person online and another in real life. This idea, however, is false. My generation and every generation hence will go through life leaving a sticky trail of hyperlinks, tweets, and FaceBook photos; an online miasma that everyone will possess and everyone will have to accept.

As privacy is reduced maybe prurient voyeurism and hypocrisy will also diminish. Part of the enjoyment of gossip is the secretive aspect of it: but if everything about everyone is out in the open then there will be no need to fear slur and innuendo.

So maybe the rise of ubiquitous recording and surveillance will lead to a more caring, more honest, and less hypocritical society?

[Paul Carr in The Guardian][image from jonbell has no h on flickr]

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Is Twitter a threat to morality and ethics?

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Texting Are Twitter and other rapid-fire forms of media eating away at our moral and ethical cores?

Possibly, say the authors of a new study from a University of Southern California neuroscience group led by Antonio Damasio, director of USC’s Brain and Creativity Institute. (Via EurekAlert.)

In the study (being published next week in the Proceedings of the National Academy of Sciences Online Early Edition), the researchers used real-life stories to induce admiration for virtue or skill, or compassion for physical or social pain, in 13 volunteers (verifying the emotions through pre- and post-imaging interviews).

They found, using brain imaging, that while humans can respond in fractions of seconds to signs of physical pain in others, awakening admiration and compassion take much longer: six to eight seconds to fully respond to the stories of virtue or social pain, in the case of the study.

So, what does that say about the emotional cost of relying on a rapid stream of short news bits pouring into the brain through online feeds or Twitter?

Lead author Mary Helen Immordino-Yang puts it this way:

“If things are happening too fast, you may not ever fully experience emotions about other people’s psychological states and that would have implications for your morality,” Immordino- Yang said.

She worries that

fast-paced digital media tools may direct some heavy users away from traditional avenues for learning about humanity, such as engagement with literature or face-to-face social interactions.

Immordino-Yang did not blame digital media. “It’s not about what tools you have, it’s about how you use those tools,” she said.

(USC media scholar Manuel) Castells said he was less concerned about online social spaces, some of which can provide opportunities for reflection, than about “fast-moving television or virtual games.”

“In a media culture in which violence and suffering becomes an endless show, be it in fiction or in infotainment, indifference to the vision of human suffering gradually sets in,” he said.

Damasio agreed: “What I’m more worried about is what is happening in the (abrupt) juxtapositions that you find, for example, in the news.

“When it comes to emotion, because these systems are inherently slow, perhaps all we can say is, not so fast.”

How do you feel about that?

Take your time.

(Image: Wikimedia Commons.)

[tags]Twitter,social media, computers, communication, ethics, morality[/tags]

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The road to post-scarcity

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geodesic architectureIt seems that nothing can prevent Futurismic fiction regular Jason Stoddard from looking for the silver lining to every cloud – even beyond his fictional output. [image by dno1967]

Point in case: his recent article for transhumanist/futurist organ H+ Magazine, which glories in the sprawling title “First Steps Towards Post scarcity: or Why the Current Financial Crisis is the End of the World As We Know It (And Why You Should Feel Fine)“.

A lot of the ideas Stoddard raises will be familiar to science fiction readers, and many of his points are made by looking at the current situation from a different angle to the fashionable mode of doom and gloom. For example:

We’re also already starting to see some examples of near post-scarcity. Consider computers and communications. If you’re willing to use a computer that’s a couple of years old, you can probably find a hand-me-down for free, and then happily talk to your friends around the world on Skype using free public wi-fi.

Or consider that in the last Depression, the main worry was simply getting enough food. Today, the marketplace is more worried about maintaining the marketing budgets of 170 different kinds of toothpaste than about ensuring that everyone has toothpaste. There’s a lot of padding in the system. Couple a financial crisis with this overweight, inefficient system, and you have the stage set for the first transition to post-scarcity: a comprehensive rethink of our concept of value.

You could easily accuse the piece of being Panglossian, but I’m inclined to think that’s a deliberate rhetorical gambit on Stoddard’s part – countering an excess of negativity with a big slice of sf-nal optimism. I’m not that confident that we’ll end up in a nanotech-powered utopia devoid of all wants and needs within my lifetime, but then I’m also not convinced that we’re going to slouch our way into a scenario of global misery and decline. As usual, reality will probably end up somewhere in between the two idealised poles of punditry… but I’m not ashamed to admit I hope it ends up closer to Stoddard’s vision than many of the others.

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